Frequently Asked Questions
Everything you need to know about our luxury leather collections.
Where are Nour Hammour garments produced?
Every piece is handcrafted in our Paris atelier by expert artisans, ensuring the highest standards of French craftsmanship and quality control.
What is your international shipping policy?
We offer complimentary express worldwide shipping on all orders. Delivery typically takes 3-5 business days depending on your location.
Can I request a custom fit or bespoke design?
Yes, we specialize in bespoke services. Please contact our concierge team to discuss custom measurements, leather selections, and personalized hardware for your jacket.
What is your return and exchange policy?
We accept returns and exchanges on all standard-sized items within 14 days of delivery, provided they are in original condition with tags attached. Bespoke items are final sale.
How do I care for my leather jacket?
We recommend professional leather cleaning only. Avoid prolonged exposure to direct sunlight and moisture, and always store your garment on a padded hanger.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout to ensure a seamless DDP (Delivered Duty Paid) experience with no surprise fees upon delivery.